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Terms of delivery
Terms of delivery

You can order products from our webshop 24/7.  If you have any questions about the products, methods of payment or shipping costs, please contact us before making an order royal-tuote(at)kaukonenoy.com

The customer must be an over 18. The orders are shipped to Finland, Sweden, Belgium, Germany, Netherlands, Latvia Lithuania, Luxemburg and Denmark.

Designed by royal-tuote –collection’s clothes are tailored products except the products we have in stock. Tailored products are made according to the information and measurements given by the customer.  This means they fall outside consumer legislation (20.1.1978/38) for cancelling the transaction. Simply you have no legal rights to change your mind after Royal-tuote has received the order. Our stock items however clearly state that they are available for immediate collection from our Kouvola unit and these products have 14-day exchange and return policy.  

Labels with your own text – category’s products are custom made. The customer gets a draft of the label and after accepting the draft the product falls outside consumer legislation (20.1.1978/38) for cancelling the transaction. Simply you have no legal rights to change your mind after Royal-tuote has provided you with a draft that you have accepted.

The delivery costs are shown in the Shopping Cart and the cart updates when products are added or removed from the cart. We will deliver over 100 euros orders to Finland without shipping costs.

Delivery methods for orders made in Finland are pick up, by mail and Smartpost 

  • Pick Up, Shipping costs 0 €.  You can order products from the web shop and pick them up from our home shop or email royaltuote@gmail.com 
  • By mail, shipping costs 3 € or 6.90 €.  The delivery costs are according to the weight and thickness of the products. The order will be delivered as a 1.st or 2.nd class letter or package. The letter will be delivered to a delivery address of your choice. You’ll receive a notification of arrival by a text message  or via email and you can pick up your order from the post office  on the same day after 16 o’clock. 
  • Smartpost, delivery costs 6.90 €. Pick up your order from a SmartPOST-parcel point of your choice. You’ll receive a text message of the arrived delivery. Check the nearest point. 
  • DB Schenker   5,30€
  • Delivery costs for retailers 8,90 €/order, choose the correct method of delivery (Postal package for retailers (only in Finland)) at the checkout

Delivery costs to other countries (Sweden, Belgium, Germany, Netherlands, Latvia, Lithuania, Luxemburg and Denmark) 

  • By mail, 35.90 €. The delivery costs are according to the weight of the package. The order will always be delivered as a package. We'll send you a message when your package has been given to the post for delivery. We will send your package  within 3-5 days of making the order. If the order includes fabrics and clothes or labels with your own text, the whole pacage will be sent as one delivery. 

After making an order you’ll receive a confirmation of your order to your email. You’ll also receive a message when your order is packed and ready to be delivered. We’ll also send you a tracking code if the order is delivered as a package.

The delivery time, is 3-10 days depending on the congestion.

We will remove products that are temporarily out of stock from the web shop but if some of the products you’ve ordered is out of stock, we will inform you immediately. We will try to ship your orders as complete but we reserve the right to ship them also in several deliveries. If some product is out of stock, we will suggest some other equivalent product in stead.

Royal-tuote has all the rights to change, update and fix the content of the service and/or rules without separate notification for the users. Royal-tuote is not responsible for incorrect information about Royal tuote, presented by external service’s or companies. 

Copying the texts and images on the website is forbidden without our permission. 

 

Contact

 

Royal-tuote
Sänkipolku 4
45360 Valkeala
royaltuote[a]gmail.com
company ID 2710009-5
tel. 044-0160 398

All prices include VAT 24 %

 

 



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